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Our Guarantee:

• We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 14-day guarantee.
• If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
• Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.  If you don't like it, no hard feelings we'll make it right.
• We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

FAQ

1. How long will it take me to receive the goods?

It depends on where you are and how far you are from the warehouse of our partner shipping company. We can ship all over the world, and some countries will be faster. It takes about 1-2 days for us to process your order and arrange for shipping.
Once sent, the arrival time will be
Canada, Australia, New Zealand, the Netherlands and Germany: 7-12 working days
Other Western European countries: 8-15 working days
United States: 5-9 working days
Other countries: 14-20 working days

2. What size laptop can it put?

Our backpack has a 13.3 inch laptop jacket. A maximum of 13.3 inches of notebook power can be placed.

3. Will I be charged an additional customs or import tax?

According to the information provided by our cooperative freight companies, most of the following countries are exempt from fees and duties: the United States, the United Kingdom, Canada, Australia, New Zealand, the European Union countries, Norway, Japan, South Korea and Singapore. If it is not the above country, we must confirm with the shipping company. We will do our utmost to help you keep customs fees and tariffs to a minimum, but sometimes there are still unfortunate situations.

4. How do I track the progress of my order?

Once the item you ordered is shipped, you will receive an email with the URL of the check. This URL will display relevant information after 48 to 72 hours. The checklist URL may not have been updated, but once the item is shipped from the warehouse, your package is already on the way.

5. Why is there no information on the search URL?

Shipping information may not be displayed until three days later, as the inspection information is updated only when the logistics transfer center processes the package. This also means that even if the check information is not updated every day, the package is still on the way to you.

If the package is not delivered within 30 working days, please contact us.

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